Refund Policy
Refund Policy
1. 30-Day Return Window
We stand behind the quality of our products. We offer a 30-day return policy, meaning you have 30 days from the date of receiving your item to request a return.
2. Eligibility Criteria
To ensure a smooth return process, please ensure your item meets the following requirements:
- Item must be in the original packaging.
- Item must be unworn, unused, and in the same condition as received.
- Original tags and labels must be attached.
- A valid proof of purchase or receipt is required.
3. Damages & Defective Items
Please inspect your order upon arrival. If the item is defective, damaged, or if you received the wrong product, contact us immediately. We will prioritize a free replacement or a full refund to make it right.
4. Refund Processing
Once your return is inspected and approved, the refund will be automatically applied to your original payment method. Please allow 7-10 business days for the transaction to reflect on your statement.
5. Return Shipping
To initiate a return, contact our support team. Unless the item is defective or incorrect, customers are responsible for the return shipping costs. We recommend using a trackable shipping service for all returns.
Have a question or need to start a return?
support@coomgo.comOur support team is available 24/7 to assist you.